Our philosophy is that what our customers say about our flagship Carematic product is vitally important. Not
only does it provide relevant contextual information on the true operational efficiency achieved with CareCenter,
but more importantly it allows us to continually refine and improve our products. Here are some thoughts shared by
our valued customers.
CareCenter Goals/Outcomes/ Diary Notes/Attendance:
Overall the Carematic system has allowed for greater accountability , response time and accuracy.
Carematic has the functionality to capture the charting of all client goals/outcomes; daily dairy notes/progress
notes; and attendance records. All notations to an individual clients’ When information is documented it is also
verifiable because all staff have a secure account. In addition all entries are time stamped. Not only can
supervisors and administrators track employees work, but also have the ability to track and examine client’s
records at any time. With the Carematic system there is never any lag time. Once an entry is made anywhere
in the systems, all pertinent staff receive it. The ability of have “real time” information in all facets
of operations is a tremendous quality assurance fete and makes fro a smoother running organization.
CareCenter Incident Reports:
Administrators save tremendous amounts of time on a variety of functions:
Turnaround time has been shortened significantly. Incident reports used to be handwritten and brought to the
admin offices or sent in. It would then take anywhere from 3-7 days till all concerned parties signed off on the
report. Now, an incident report is recorded on the computer and upon completion the entire report is transmitted to
all supervisory and relevant personnel and alerts [via text/emailing] are also transmitted immediately , in “real time”.
All staff are then reqd. to sign off on every incident rpt within 24 hrs. This has been a time saver and saved on staff travel
to and from the main offices. It also provides everyone associated with a client to be on the same page at the same time.
In other words there is no excuse for staff or supervisor or administrators to not have their pulse on what is going on.
This also provides supervisory personnel a step ahead. Once they receive a text or email they are proactive in addressing
events or situations. Nurses are also altered to medical issues immediately and with enough time to triage appropriately.
Having the ability to have all staff receiving and processing information as soon as its submitted is a tremendous improvement.
Now all relevant staff are privy to information as soon as it happens.
New Horizons Supported Services Inc.
One huge change that I have seen at my agency is turn around time. The Program Coordinators have reported that they are able to notify
the individual’s parents, caregivers, etc. of information faster, because they are not having so many question about the incident that
occurred (i.e.- handwriting, staff not signing the incident report, lack of details, etc.). These issues used to slow down the turn around
time in our agency. Also, there has been a huge increase of Directors notification in a timely manner. Our Directors are able to be
notified as soon as an incident occurs; therefore it has become a great tool in assisting them in directing their programs. From a
QA accept instead of me having to go to the Director to address possible program changes or issues I have noticed that they are coming
to me, with a plan of correction now, which has been great. Also, it has been very beneficial to our nursing department. The nurse is
now getting more details of injuries faster, which has increased their awareness of some training issues that needs to be addressed
by their department. I have noticed that we are having more individualized trainings with staff to increase their knowledge of how
to effectively support the individuals. I have also noticed that our incident reports have become more detailed. I can personally
say that it has not only had a positive effect on the QA department at my agency, but it has really given our agency an opportunity
to look at some of the small details, instead of waiting for it to snowball.
Community Living Inc.
We adopted Care Center in January 2007. Since that time we have seen a tremendous increase in efficiency and quality of service we provide.
Time savings is the number 1 feature of the system. All of our reports (incidents, maintenance requests, etc.) used to be dropped off at
the office. Now staff can submit these electronically. The reports make it to the hands of the decision makers in real time, not 24-72 hours
later. Since the Care Center database is hosted on the Internet, our RN’s check the site from home. This way, even if a report is filed over a weekend,
it is in the hands of a nurse immediately. I have used printouts of messages in Carematic in 3 of the 5 unemployment cases we have had this year.
We won each of the initial determinations with the help of the documentation from Carematic. I have also been able to use it countless other times
when addressing staff that is still employed here. In each of these cases, Carematic was able to document directives from supervisors and RN’s to staff.
It creates greater and immediate accountability for all staff, and when staff is disciplined it creates a “paper trail” as our staff likes to
call it. When filing reports to the state, it used to take approximately 4 hours to complete. This task has been shortened to mere minutes.
Houses are looking better and are being better maintained due to the ease of filing a maintenance request using Carematic. Since the reports are easier to submit,
there is a quicker respons from Direct Support Staff between the discovery of the problem and the filing of the maintenance request.
Incident reports are reviewed and commented on by all required parties within 24 hours of the incident. Prior to Carematic it could take as
long as 5 business days. Our Staff uses Carematic to talk amongst themselves. This is increasing teamwork and cooperation amongst Direct Support Staff.