Configuring Your Browser for Carematic Care Center

Configuring your browser is straightforward, but important.  There are four things to do: enable the menu bar, configure the pop-up blocker, add Carematic to Internet Explorer's list of trusted sites, and select toolbars to maximize screen space.

To use Carematic Care Center, you need a screen resolution of at least 1024x768.  That's really a bare minimum; you'll generally have a better user experience with higher resolution.

Enabling the Menu Bar (Internet Explorer 7 and above)

If you're using IE7 (required for Carematic Care Center version 3), then we suggest you enable the menu bar (the one with the File, Edit, View, and other menus), which is hidden by default.  To do so, right click in the top portion of the window.  You'll then see something like this:

 

Make sure the Menu Bar item is checked.

Configuring the pop-up blocker

Internet Explorer has a built-in pop-up blocker.  In addition, you may have a toolbar, such as the Google toolbar, the Yahoo toolbar, or the AOL toolbar that has its own pop-up blocker.  In order for Carematic Care Center to work properly, you must configure each correctly.

You don't have to disable the pop-up blocker(s) - they provide a valuable function.  However, you must enable pop-ups from the Carematic site.  To configure the IE pop-up blocker, go to the Tools menu, then select Pop-up blocker, then Pop-up blocker settings.  You will see a window that looks like this:

 

Type *.carematic.com in the box, and click the Add button.  Then click Close.

If you have one of the add-on toolbars (google, yahoo, AOL for example), then you must also enable pop-ups for the Carematic site in its settings.  Here's what to do for the google toolbar; others are similar.  Go to the Care Center login page (http://www.carematic.com/carecenter).  You'll see something that looks like this:

 

As you move your mouse over the pop-up blocker button, you'll see the "Click this button..." instructions.  Click the button to enable pop-ups on the Care Center site.  When pop-ups are enabled, you'll see this:

 

Making Carematic a trusted site

Several things will work better if you make Carematic one of your trusted web sites.  It's ok to do so, because Carematic Care Center always communicates over a secure http (https) connection.  To do this, go to the Tools menu, then select Internet Options.  Select the Security tab, then click on Trusted Sites.  Click the Add button, and you'll see something like this.

 

Make sure the box contains the text https://*.carematic.com, and that the then click the Add button.  Then click Close, then OK. 

Maximizing viewable area

If your screen resolution is 1024x768, then you may have trouble seeing the whole screen within the Carematic Care Center site.  You may have parts that are cut off at the bottom, for example.  To eliminate this problem, we recommend that you hide some of the items in the browser header.  You can use the View menu, then go to Toolbars, then uncheck Standard Buttons, for example.  You may also want to hide add-on toolbars, such as the google toolbar.